TERMS OF SERVICE
MCProHosting LLC ("MCProHosting") agrees to furnish services to the Subscriber, subject to the following ("Terms of Service").
MCProHosting LLC, the company hereafter referred to as, ("MCProHosting"), any of its subsidiaries, ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You").
MCProHosting Shield (“Shield”) is a service (“the service”, “shield services”) provided by MCProHosting.
Use of the service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service").
All provisions of this contract are subject to change from time to time at the discretion of MCProHosting. Subscriber understands that change to the ToS by MCProHosting shall not be grounds for early contract termination or non-payment.
By accepting these terms you indicate that you also agree to the Minecraft End User License Agreement.
Refund and Disputes
Shield services are eligible for full refunds within seven (7) twenty-four (24) hour days after the time payment is received. Refunds cannot be requested without probable cause.
Addons are refundable within 24 hours of purchase, if unused. After 24 hours, if the addon remains unused, MCProHosting may issue a credit to your account.
Services purchased with a promotional code is not eligible for refund.
Payments sent automatically are eligible for a 100% refund of the renewal amount within one (1) day of the payment being sent. Refund requests between two (2) and five (5) days after the automatic payment may receive a 50% refund of the renewal amount. Automatic payments are not eligible for refunds beyond this five (5) day period.
We may require additional information in order to process any refunds. After receiving a refund request, we will reach out via e-mail to confirm. If a confirmation is not received, we are not responsible for any subsequent charges or late issuance of the refund.
Cancellations
Service cancellations must be placed via your Shield panel.
The client will have the option to specify a cancellation at the end of the billing period for the service in question or, during some periods, immediate cancellation is offered. Immediate cancellations are permanent and cannot be aborted. A cancellation request does not guarantee a refund - a refund must be explicitly requested and is subject to our Refunds and Disputes policies.
MCProHosting does not have access to any client's PayPal account. MCProHosting will attempt to cancel PayPal subscriptions via API requests after receipt of a cancellation request, however, it is the client's responsibility to ensure any active PayPal subscriptions to MCProHosting are cancelled via their PayPal. Therefore, we cannot and will not be responsible for unintended payments made via the automatic payment subscription service. Click here for more information on how to cancel a PayPal Subscription.
Automatic payments via credit or debit card entered into the Shield website will be automatically cancelled upon receipt and confirmation of your cancellation request.
Liability Limitation and Exclusion
MCProHosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including but not limited to that of unauthorized access to our server systems or any other loss of data. MCProHosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time.
MCProHosting is not responsible for any damage, alterations or actions taken by an additional user account. Additional user accounts are added at the sole discretion of the client.
Due to regulations, if you activate an affiliate account and share your affiliate link you must ensure that you have a clear and conspicuous disclosure of your relationship with MCProHosting. For more information on how to comply with these new regulations, please visit the link
here.
Support
Any support requests required for products from MCProHosting shall be submitted through the billing system via tickets. A ticket may be submitted at
https://mcprohosting.com/billing/submitticket.php. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.
MCProHosting can only offer support for the services that it provides and only to the client who purchased the services.
MCProHosting will not, under any circumstances, request or log in to your account on non-MCProHosting systems. Shield is a service that can operate without requiring access to any hosting service or panel it is used for.
Security and Verification
There are certain aspects where due to the lack of verification, the user must submit a ticket with the billing account associated with the product in question. This must be done to verify that you are the account owner.
Promotions
MCProHosting cannot guarantee that all promotions and promo codes will remain operational at all times.
Legal Contact
MCProHosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies.
MCProHosting regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the fullest extent of the law. By purchasing a Shield service from MCProHosting you you permit us to modify your service, including but not limited to updating your configured settings such as IP, port, and subdomain name.
Any verbal or written threats to compromise our server systems or any other equipment owned by MCProHosting will be taken seriously and will result in further investigation and potentially litigation. Upon cancellation of payments to MCProHosting your Shield Service will be suspended. MCProHosting retains the sole right to stop, start, and modify your Service at any time.
Unfair usage
If we find your server using any sort of system to bypass limits put on your server (such as slots or RAM amount) your server is subject to being terminated without refund.
Suspension and Termination
MCProHosting will suspend your service 3 days after the service becomes overdue. If you anticipate being unable to make your payment on time, please contact our support team. Suspension will prevent use of the service until any due invoices are paid.
MCProHosting will terminate your service after it remains overdue for 7 days. If you anticipate being unable to make your payment on time, please contact us. Termination will result in the service's subdomain being removed from MCProHosting systems. The subdomain will then be available for other customers to use.
Additionally, we reserve all rights to suspend or terminate your service upon any violation of these terms, or any other basis if deemed needed.
TOS Updated: 10/26/2021
AUP
Illegal Use
MCProHosting services may not be used for illegal purposes or in support of illegal activities.
MCProHosting reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong doing.
Threats
Use of the MCProHosting services to transmit any material (by e-mail, uploading, posting or otherwise sharing) that threatens or encourages bodily harm or destruction of property.
Harassment
Use of the MCProHosting services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.
Forgery or Impersonation
Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
Fraudulent Activity
Use of MCProHosting service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes" and "chain letters."
Unauthorized access
Use of the MCProHosting service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of MCProHosting or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending MCProHosting account is subject to immediate termination and further investigation.
Network disruptions and unfriendly activity
Use of the MCProHosting service for any activity which affects the ability of other people or systems to use MCProHosting Services or the Internet. This includes "Denial of Service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. MCProHosting will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.
Fraud
Fraud involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated.
Third-party Links, Sites and Services
Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by MCProHosting. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from MCProHosting, you do so at your own risk and you agree that MCProHosting will have no liability arising from your use of or access to any third-party website, service, or content.
AUP Updated: 10/26/2021